Business growth – The Impact of communication

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Customer satisfaction is essential to maintaining the revenue and growth of a business, when a company has a poor customer communication methods, the company can be missing out on consumer feedback. The better the business owner and employees the importance of customer communication the more likely the company will able to assist the customers and repair the negative customer communication policies or practices.

Proactive customer communication

There are several stages to customer communication; those stages include initial purchase, retention and marketing existing clients. To get proactive communication in place that follows up after initial purchase to ensure customer satisfaction and to maintain contact with clients. Poor customer service after a purchase cannot lead to repeat purchase or recommendation.

Retention

Customer retention means that when customers call your company prompt and courteous service must be in place. Poor customer service and communication system where customers does allow to speak with a person will get frustrated and buy their products elsewhere.

Source of your revenue

Your customers are your source of revenue, if you do not ask your customers for opinion you cannot make your products better or get improvements or upgrades so you can you can increase sales. Poor communication does not allow the customers to input feedback.

Brand message of your company

In the mind of your customers, you get only to be one thing! That one matters the most in your company, that one thing is not found on your website, your online presence nor your employees, but your way on handling your customers questions and feedback. Your customers can help you with your business branding by spreading the good experience they have had with your company from products to customer service.

Rewarding your customers

Offering free goods, discounts and buying opportunities to regular customers shows that you value them and welcomes them. Giving out discounts on their next purchase is also a great way to make your customers come for more products. You can reward your customers in the most creative ways you can think of to make it more exciting for your customers.

 

Socratic SBC | Small Business Consulting

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Office: (410) 344-7874
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