Social is for building customer relationships

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Looking at major facts online when it comes to social media marketing, experts says 70% American up to age 60 years old uses social media to connect to local businesses. So therefore marketers tend to go to the trap of thinking that they will find customers through social media marketing. This can be true half of the time, but if you are a real smart business owner, you will simply use social media to build relationship with your customers.

Why use social media to build customers trust?

As given above factor from experts, yes it is true a remarkable 70% Americans use social media, from teens to senior citizens are active on social media. This is a great advantage for the small businesses to take notice of, and try to get their potential or target audience to notice their small business, products and services.

But, social media is full of other small businesses like yours and to stand out from the crowd you really have to build the right kind of foundation for your business branding. How can you do this?

  1. Lure your customers to add you to their social media accounts, talk about your business to their friends and family. Build the true and reliable trust from your customers.
  2. Use social media to connect with your customers the easiest and fastest way. Your social media accounts could serve as your free customer support tool.
  3. Always posts interesting and relevant posts that is useful for your target audience.

 

Measure your social media presence

Measure your social media presence to get an idea of where you can improve your campaign, things included for measuring social media presence are:

  • Tracking URLs
  • Customer database
  • Identify customer behavior
  • Mentions
  • Follow backs

Drive sales with collaboration of social media marketing and content marketing

 

Content creates leadership in your niche, content is where your target audience look for answers and valuable information. Your content is the key and your social media is your car, without the key, you will be able to drive the right amount traffic to your website. For many years content and social have worked closely together and has brought more awareness to people about their interest business, services, products etc.

 

Positioning your online brand

Establish offline and online presence is as important for your small business, old traditional way of advertising small business through local newspaper, radio and business cards will also help you to get more customers. But whether you like it or not, your online presence is the juice of your business, without online presence with the technology growth today, you might as well say goodbye to your small business.

 

Conclusion

If you are planning your marketing strategies focused on social media, you must be prepared to dedicate time and effort to consistently show up on social media sites. Consistently posting status will not get you where you want to be, you need to build relationship and trust, getting to know your clients personally and business related will make your business grow before you even know it.

 

 

 

Roderick Hunnicutt

Socratic SBC | Small Business Consulting

2 Wisconsin Circle Suite 700 Chevy Chase, MD 20815
Office: (410) 929-6395
Fax: (202) 318-0689
admin@socraticsbc.com

http://www.socraticsbc.com