The very success of a business is the relationship a company has with its customers, your customers can put you out of business and therefore it is important that you have long term and trusting relationship with your customers. You do not only want to convince your customers they need your brand but you need to make it worth it for them. Follow these easy steps on how to build a solid relationship with your customers.
Step 1 – Be honest
It is important that you are honest with your customers, everybody knows there is always the pros and cons of products and services, be honest with the cons of your products or services. So your customers know what to expect and what not to do with your products, if they want the best result.
Money cannot buy one of the most important things to promote your business, its relationship. And just like every relationship may it be family, loved ones and friends investing time and effort and mostly listing to your clients are very important factors on how to gain their trust.
Step 2 – Build a network
You current clients are your gold, they should be treated with high importance as they can be part of your marketing campaign. The most common marketing that spreads faster than any marketing techniques out there is the “The word of mouth marketing”. Use your satisfied clients as your marketing tool, to tell their friends, friends of friends about your brand. Network starts with your current client, make sure you listen to them about your products, ask for a short review of the pros and cons as you can learn to adjust and be ready for the next clients coming your way.
Step 3 – Communication
A great relationship occurs when great communication is exerted, put extra effort in communicating with your clients. Do not keep them hanging or waiting for an email from you. Instead pick up the phone and call your clients or potential clients. It makes them feel special and heard. If you run a business where email is your way of communicating with your clients, do not forget to introduce yourself or send out a welcome letter to your new clients. For your current clients, you can a send out follow up emails on how they are doing with your products or services and what they could expect more from your company. This is also a great tool to determine the things your company lack or need more of.
What is the most important thing in customer relationship?
Business is all about activity, building brand awareness, learning new ways to promote your business, learning new ways to give your clients their needs. These are very logical for any business owner, yet there are still lots of business owners who experience losing clients from time to time.
Studies show that loyal customers are the most apt to tell their friends about a certain product or service, creating strong word of mouth marketing. Again “Word of mouth marketing” is the most important element of all marketing campaign.
So here are extra steps to building strong and solid customer relationship:
- Be genuine and friendly
- Smile and be helpful
- Be a good listener
- Tell the truth
- Offer free resources, information and solution
- Make your customers feel extra important
- Learn Improve and repeat
Remember building a strong and solid customer relationship, you need to have the rest of your team to be engaged in this method. Make a plan or a rule of how to react to your customers and how you best can help your customers. You need to determine your goal and have everyone from your company to share the same goal.
Socratic SBC | Small Business Consulting
2 Wisconsin Circle Suite 700 Chevy Chase, MD 20815
Office: (410) 344-7874
Fax: (202) 318-0689
SocraticSBC’s staff provides quality business building solutions to individuals who are trying to start a new business or are just updating an existing one. We provide you and your business with a great selection of online services that will help you streamline your startup time, budget, and take your business to the next level. You may not have the time or expertise to perform all of the one off task that are needed to get your business up and running. SocraticSBC is here to help you. We have a number of affordable services that are designed to help you start or grow your business, depending on your specific needs.